Shipping Policy
All orders are processed within 1–3 business days (excluding weekends and public holidays). We offer free shipping Australia-wide via Australia Post, with delivery typically taking 2–8 business days depending on your location. For international customers, we ship worldwide using DHL Express, with shipping rates calculated at checkout based on your destination and order details. International deliveries generally arrive within 3–10 business days, although customs processing and local conditions may affect transit times. Once your order has been dispatched, you will receive tracking information via email. Customers are responsible for ensuring that their shipping address is accurate at checkout, as we cannot be held responsible for delays, delivery issues, or lost parcels resulting from incorrect address information. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by local authorities, which are the responsibility of the recipient. While we strive to ensure timely delivery, occasional delays may occur due to factors outside our control, including carrier disruptions, weather conditions, or customs clearance procedures. If your parcel is significantly delayed, lost in transit, or you experience any shipping-related issues, please contact us and we will work with the carrier to investigate and assist in resolving the matter as quickly as possible.
Returns and Refunds
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be unworn, unused, unwashed, with all original tags attached and returned in its original packaging. You must also provide proof of purchase. We reserve the right to refuse returns that do not meet these requirements.
To start a return, please contact us at admin@iscos.com.au with your order number and reason for return. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without first contacting us and receiving approval will not be accepted.
Unless an item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
For hygiene reasons, earrings and other pierced jewellery items cannot be returned or exchanged unless they arrive faulty, damaged, or incorrect. Sale, clearance, and final-sale items are also not eligible for return unless required under Australian Consumer Law.
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you have received the wrong item. We may request photographs of the issue to assist with our assessment. If your claim is approved, we will arrange a replacement, exchange, or full refund, including any applicable shipping costs.
If you wish to exchange an item for a different size, colour, or style, we recommend returning the original item for a refund (subject to approval) and placing a new order to ensure availability.
Returned items must not show signs of wear, washing, alteration, makeup, perfume, deodorant, or any other use that would prevent them from being resold. Items that do not meet these conditions may be returned to the customer at their expense.
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at admin@iscos.com.au.
Nothing in this Returns & Refunds Policy excludes, limits, or modifies any rights or remedies you may have under Australian Consumer Law, including consumer guarantees that cannot be excluded under law.